Privacy Policy | Spinch Casino

Information we may collect

The information handled by an online casino depends on how you use the website and which services you access. We may collect information that is reasonably required to operate the platform, provide support, verify accounts, meet applicable obligations and protect players and the website. The categories below describe the types of information Spinch Casino may handle.

Account and personal details

When you register or update an account, we may handle details such as your name, date of birth, country of residence, residential information, username, contact details and account preferences. We may also record account status, responsible gaming settings, communication choices and interactions with the website. Some information is needed to create and administer an account, while other information helps us provide a more secure and suitable service.

Verification information

We may request documents or other information to verify your identity, age, eligibility or account ownership. This may include identity documents, proof of address, photographs, electronic verification information and records of checks completed. Verification data is used for account security, anti-fraud controls and compliance with applicable requirements.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Where payments are processed by another organisation, that provider may handle payment details under its own privacy policy. We may receive confirmation and other relevant transaction information so payments can be processed, reviewed and recorded.

Device, cookie and usage data

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you use website features. We may also record error reports, security events and other activity needed to operate, maintain and protect the platform.

Communications and support records

If you contact us, we may retain the information you provide and a record of the interaction. This may include questions, complaints, privacy requests, account-related correspondence and information used to verify your identity before assistance is provided.

How we use and share information

Personal information may be used for the following general purposes. The exact use depends on the information involved, the service requested and the circumstances in which it was collected.

To create, maintain and administer your account.
To provide casino services and display relevant account information.
To process deposits, withdrawals and other account transactions.
To verify identity, age, account ownership and eligibility.
To detect, investigate and prevent fraud, money laundering, suspicious activity, collusion, abuse and other security risks.
To meet legal, regulatory, tax, accounting and record-keeping obligations that apply to online gambling services.
To respond to questions, provide customer support and resolve complaints or disputes.
To monitor, maintain and improve the performance, reliability and security of the website.
To understand general usage trends and improve features, content and player experience.
To send service messages, including account, security, transaction and policy updates.
To send marketing communications where permitted and where you have provided consent or another valid basis applies.

We may combine information from your account, website activity, verification checks and transactions where this is reasonably necessary for the purposes described above. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Sharing information with service providers

Information may be shared with service providers and professional partners that help operate the website. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, security providers, analytics services and communication platforms. These parties should receive only the information reasonably required for their function and may be subject to confidentiality and security obligations.

Information may also be disclosed where necessary to protect players, prevent unlawful activity, enforce website terms, respond to lawful requests or meet applicable obligations. If business services or technology are provided across borders, information may be processed in another country. Appropriate safeguards are intended to be used where required.

Cookies and similar technologies

Spinch Casino may use cookies and similar technologies to remember settings, keep accounts secure, support login and session functions, understand website usage and improve performance. Some cookies are essential for requested services, while others may support analytics, preferences or relevant communications.

Cookies are small files or data elements stored on your device by a website. You can manage, restrict or delete cookies through your browser settings. Your browser may also allow you to receive a notification before cookies are stored. If you block essential cookies, parts of the website may not work correctly, and account or security features may be affected.

Information collected through cookies may be considered personal information when it can be linked with an identifiable user or account. Changing your cookie settings may not remove information already collected where that information must be retained for security, legal, transaction or account administration purposes.

Security, storage and retention

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission and restricted handling of sensitive records. No online service can guarantee complete security, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised access.

Personal information may be stored in electronic systems operated by us or by service providers acting on our behalf. Access is limited to people and providers who need the information for an approved business, support, security or compliance purpose. We may use information in aggregated or de-identified form for reporting, analysis and service improvement where it no longer reasonably identifies an individual.

We keep information for as long as it is reasonably needed for the purposes described in this policy. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed. Information may also be retained where necessary for compliance, dispute resolution, fraud prevention, audits or the establishment or defence of legal claims.

Closing an account does not necessarily result in the immediate removal of every record. When information is no longer required, it may be securely deleted, anonymised or disposed of according to our processes. Retention may also be necessary to prevent a person from reopening an account where restrictions apply or to protect the website and its users.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information and withdrawing consent to marketing communications. Other rights may apply, such as objecting to certain processing or requesting a copy of information in a usable format.

To exercise your data rights or ask a privacy question, email support@spinchcasino.wtf. Please explain your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before providing information or making changes. This helps prevent unauthorised disclosure or interference with another person’s account.

For access, tell us which information or records you are seeking.
For correction, identify the information that is inaccurate and provide the updated details.
For deletion, explain which information you want removed. Deletion may be limited where records must be retained or where another lawful reason applies.
To withdraw marketing consent, use an unsubscribe option in the message where available or contact support@spinchcasino.wtf.
For another privacy request, describe the outcome you are seeking so it can be reviewed appropriately.

Service, security, transaction and account messages may still be sent when necessary to manage your account, even if you withdraw consent to marketing. We will review privacy requests and respond within a reasonable timeframe, subject to identity checks, applicable requirements and lawful exceptions. If information cannot be deleted or access cannot be provided, we will generally explain the reason where permitted.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on this page. Where a change is significant, we may provide an additional notice through the website or by another appropriate communication method. We encourage players to review this page periodically.