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Spinch Casino Terms & Conditions
These Terms & Conditions explain the rules that apply to your use of the Spinch Casino website and related services. Please read them carefully before creating an account, depositing funds or playing any game. By accessing the website or using our services, you acknowledge that you have read, understood and accepted these terms.
1. General terms and account eligibility
These Terms & Conditions form an agreement between you and the operator of Spinch Casino. They apply to the website, your player account, deposits, withdrawals, games, promotions and other services made available through the platform. Additional rules may apply to particular games, competitions or promotional offers. Where additional terms are provided, they should be read together with these Terms & Conditions. If there is an inconsistency, the specific terms for the relevant service or promotion may apply to that service.
You must use the website lawfully and in accordance with these terms. If you do not agree with any part of them, you must not register an account or use the website. We may update these terms from time to time to reflect changes to our services, legal requirements, technology or business practices. Updated terms will apply from the date they are published or otherwise made available. You should review this page regularly. Continuing to use the website after an update means that you accept the revised terms.
The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking that your use of the website is lawful. Access may be restricted in some jurisdictions, and we may refuse access where required by law, regulation or our internal controls.
Registration requirements
- You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location.
- You must provide accurate, current and complete information when opening an account and keep that information updated.
- You may hold only one personal account unless we expressly allow otherwise.
- Your account must be registered and used by you. You must not sell, transfer, lend or provide access to your account to another person.
- You are responsible for keeping your login details confidential and for all activity carried out through your account.
- You must tell us promptly if you suspect that your account or login details have been accessed by someone else.
We may carry out identity, age, address, payment and other verification checks before or after an account is opened. You agree to provide documents or information reasonably required for these checks. If information cannot be verified, appears inaccurate or indicates a breach of these terms, we may restrict, suspend or close the account and may take any other action permitted by law.
2. Deposits, games and withdrawals
You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment methods may be subject to availability, verification requirements, transaction limits and additional conditions shown on the website. You must not use the platform to deposit funds obtained through unlawful activity or to use the account for payment processing on behalf of another person.
You are responsible for checking all transaction details before confirming a deposit or other instruction. Deposits should be made for the purpose of using the available services and not for commercial, fraudulent or improper purposes. We may decline, delay or reverse a transaction where this is necessary for security, compliance, technical or payment-processing reasons.
Funds credited to your account are not a bank deposit and do not earn interest. You should only deposit money that you can afford to lose. Spending limits, deposit controls, time-outs and self-exclusion tools may be available through the website or by request. These tools are designed to support responsible gambling, but you remain responsible for selecting and maintaining controls that are suitable for you.
Game results are determined by the relevant game software and its rules. You accept the result recorded by the platform, subject to any investigation of a technical fault or other error. If a game, bet or transaction is affected by a clear system error, software fault or incorrect display, we may correct the error, cancel the affected activity or take another fair and lawful step. We will not knowingly allow a technical error to create an unfair advantage.
Withdrawals and account balances
Withdrawal requests may be subject to identity verification, payment checks, security reviews and any applicable game or promotional conditions. We may return funds through an appropriate payment method and may require additional information before processing a request. Processing times can vary depending on the payment provider, verification requirements, weekends, public holidays and other operational factors.
You should ensure that your account information and payment details are correct. We are not responsible for delays or losses caused by incorrect information supplied by you or by a third-party payment provider. Where an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and these terms.
- You must not use multiple accounts, automated tools, bots or software intended to interfere with the website or games.
- You must not exploit a bug, error, vulnerability or malfunction. Any suspected issue should be reported through the available support channel.
- You must not engage in fraud, money laundering, collusion, cheating or any activity that may compromise the integrity of the platform.
- You must not use the website to harass, threaten, deceive or harm another person.
3. Promotions, responsible gambling and privacy
Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms will explain who can participate, how an offer is activated, any qualifying activity, expiry rules, wagering or playthrough requirements, withdrawal conditions and circumstances in which an offer may be removed. You should read the relevant promotional terms before taking part. Unless stated otherwise, promotional offers are available only once per eligible person, household, device or payment method.
We may change, suspend or withdraw a promotion where permitted by law. If we reasonably believe that an offer has been obtained or used dishonestly, abusively or in breach of its terms, we may cancel the relevant benefit, void affected activity or restrict access to future offers. This does not limit any rights you may have under applicable consumer law.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, avoid chasing losses and take regular breaks. Do not gamble when distressed, intoxicated or under pressure from other people. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate gambling support service or health professional.
You may request account restrictions, a temporary break or self-exclusion, subject to the tools and processes available on the website. A self-exclusion request is intended to prevent you from using the account during the selected period, but you must also take reasonable steps to avoid gambling through other accounts or services. We may ask for information to confirm your request and may retain relevant details so that the restriction can be administered.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy and relevant Australian privacy requirements. Information may be collected and used for account administration, identity verification, payments, security, customer support, responsible gambling measures, legal compliance and service improvement. Information may be shared with service providers, payment partners, verification providers, professional advisers or authorities where reasonably necessary and permitted by law.
By creating an account, you agree that we may send service-related communications, including account notices, security alerts, transaction messages and changes to these terms. Marketing communications will be managed in accordance with applicable requirements and may include an option to unsubscribe.
4. Website access, suspension and legal matters
We aim to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. The website may be unavailable because of maintenance, upgrades, technical problems, telecommunications issues, events outside our reasonable control or other operational reasons. We may change, suspend or discontinue any part of the website or its services where reasonably necessary.
Content on the website is provided for general information and may be updated without notice. You are responsible for having suitable equipment, internet access, security software and a compatible browser. You must not damage, overload, reverse engineer or interfere with the website, its systems or its security features.
To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, misuse of your account, inaccurate information supplied by you, interruptions to third-party services, unauthorised access resulting from your failure to protect your credentials, or your breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Suspension and closure
We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided false information, failed verification, engaged in prohibited conduct, created a compliance or security risk, or where action is required by law. We may also close an account at your request or for operational reasons. Following closure, you must not attempt to create or use another account without permission.
Complaints and governing law
If you have a question, transaction concern or complaint, please use the support options made available on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. We may ask for further information before responding. Complaints will be considered fairly and in accordance with applicable requirements.
These terms are governed by the laws that apply to the relevant services and your location, subject to any mandatory rights or protections available to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that it has been waived.
If you need clarification about these Terms & Conditions, review the relevant information on the website or contact support through the available contact process. The latest version published on the website is the version that applies to your use of the services.